Independent Reviews

Independent, 3rd party reviews of Hitachi ID Systems products.


Thank you very much for all of the wonderful support that Hitachi ID Systems have given us over the years, especially during our most recent upgrade. I have found that Hitachi ID is one of the best companies that I have had the pleasure of dealing with during my career.

— Satisfied Customer

Ovum identified key capabilities of identity management vendors and products, to help organizations select the most appropriate solutions. Decision factors included technology, reputation, market presence and customer

— as stated in 2010 Decision Matrix: Selecting an Identity and Access Management Vendor released by Ovum

The Ovum report included coverage of Hitachi ID, as well as a number of larger IAM vendors. While larger vendors, such as IBM, CA, Novell and Oracle, have larger market share, Ovum recommended Hitachi ID as a 'vendor to consider' based on both an extensive and well integrated solution set and excellent

— as stated in 2010 Decision Matrix: Selecting an Identity and Access Management Vendor released by Ovum

Hitachi ID has been the surprise find of this research exercise, and in the Customer Sentiment dimension the vendor leaves its much larger peers far behind. There is no Customer Sentiment dimension in which the vendor is not represented as a leader, which is truly remarkable.

— as stated in 2010 Decision Matrix: Selecting an Identity and Access Management Vendor released by Ovum

Your product has really been working superbly and a lot of it has to do with your support team. It's often said, when purchasing an application it's just not how the application works but, the support that's provided. Your agent is a perfect example of this. Many times I've called on your team for assistance and everyone is always been willing to assist no mater how technical the problem. So again, thanks so much for your excellent continued support!

— Steve A.

I called your tech support last night and one of the first things he told me was that his shift was over 3 minutes before I called. An hour later he was still on the phone with me helping me resolve my issues. While resolving the call he showed superior technical expertise, and exceptional dedication. I've worked in I.T. for 15 years and never written accolades to the supervisor of any other tech support person I've dealt with. Please forward my thanks.

— Erich D.

I have to say that you guys continue to surpass my expectations in the support department. I had a production issue yesterday and your agent spent the time and had the patience to deal with me and my issue. He knew exactly what the problem was and helped me resolve it in an efficient manner.

— Mike M.

I just wanted to let you know that every time I have ever had to call Hitachi ID for product support, your people are very knowledgeable and extremely helpful. I never have to waste any time with you guys. I always have a great experience when working with your support team.

— Mike S.

I just wanted to let you know how much I appreciate the work your team is doing. I manage many servers with many different applications and I have never had such consistently fabulous support from any other vendor. You and your team are doing a great job!

— Becki G.

Would you please forward on to your management my thanks to your support office for the GREAT help I got this morning. I was very impressed with the speed, professionalism and knowledge.

— David K.

Your agent greatly exceeded my expectations and we avoided an extended outage due to her skills and patience.

— Mike M.

M-Tech's technical support was impressive. Our questions were handled rapidly and as a priority. I have worked with many vendors in my 15 years in IT and M-Tech's support was superior to any I have dealt with. Their professionalism and knowledge lead to a flawless implementation.

— Brad Hillebrand, Manager of Enterprise Technology, Fellowes Inc

Your service and customer support remains the best ofany vendor that I've had the pleasure to work with in my time with IBM.

— Robert S. Gelsinger, Advisory I/T Specialist, IBM Global Services

I wanted to say thank you, not only for the assistance with the install, but for having a true commitment to customer service and staff that takes that to heart.

— Bragg Davis, Senior Security Engineer, Information Technology & Services at one of the largest hospital operators in the US

Sybase feels that one of M-Tech's strongest assets is the excellent customer support they provide.

— Bruce Macdonald, Sybase

Hitachi ID Bravura Pass addresses the problem of offering a self-service password reset and synchronization capability without having to deploy a third-partyGINA DLL at each desktop. This is an effective way to reduce the cost of deployment and on-going management of this type of solution.

— Jackson Shaw, Program Manager, MetaDirectory, Microsoft Corporation

An independent source is important to consider when evaluating the right identity management and access governance, privileged access management and password management solution for your organization. Hitachi ID Systems is proud to showcase test reviews of its products conducted by reputable industry experts such as SC Magazine, Network Computing, InformationWeek and Information Security Magazine. For full product reviews, explore the links below.

August 31, 2021

Hitachi ID is a Market Leader, Product Leader, Innovation Leader and Overall Leader in the 2021 PAM Leadership Compass Report

Hitachi ID Bravura Privilege

"A strength is the disaster recovery features -- better than most PAM vendors and not something that you would normally expect -- and High Availability features that offer real time data replication, and active-active architecture and data that is geographically distributed.

Hitachi ID Bravura also offers multiple copies of the vault and option to store files in those vaults. After years in the doldrums, it feels like Hitachi ID is getting the support it needs to compete with what is fundamentally a good and secure PAM product."

— KuppingerCole

See Review

June 29, 2021

Hitachi ID is an Overall Leader and Product Leader in the 2021 IGA Leadership Compass Report

Hitachi ID Bravura Identity

"Overall, Hitachi ID Bravura Identity is a balanced product with a scalable architecture and broad feature set, providing good flexibility. It thus is an interesting alternative to established products and should be evaluated when looking for good IGA capabilities."

— KuppingerCole

See Review

May 7, 2020

Hitachi ID Systems is an Overall Leader in the 2020 PAM Leadership Compass

Hitachi ID Bravura Security Fabric

"Privileged Access Management (PAM) is one of the most important areas of risk management and security in any organization."

— KuppingerCole

See Review

April 16, 2020

Well Integrated IAM and PAM Solution with Advanced Features

Hitachi ID Bravura Security Fabric

"One of Hitachi ID's driving principles is to help customers reduce deployment time and technical support costs while providing a full IAM solution."

— KuppingerCole

See Review

September 4, 2019

Hitachi ID Systems An Organization Focused on Delivering Practical IAM Solutions

Hitachi ID Bravura Security Fabric

"Hitachi ID Systems has carved a unique niche in the IAM space through organically developed solutions"

— CIO Review

See Review

June 13, 2019

The 10 Most Trusted Authentication Solution Providers 2019

Hitachi ID Bravura Security Fabric

"Hitachi ID Systems: Deploying solutions that manage identities, entitlements and credentials"

— Insight Success

See Review

April 16, 2019

Top Ten IAM Vendor

Hitachi ID Bravura Security Fabric

"Truly comprehensive IAM."

— Enterprise Security

See Review

March 21, 2019

Hitachi ID Privileged Access Management

Hitachi ID Bravura Privilege

"Privileged access management is a must-have technology, but not all PAM products are created equal."

— Omdia

See Review

Gartner Critical Capabilities for Identity Governance and Administration, Analyst(s): Brian Iverson, Felix Gaehtgen, Kevin Kampman, May 1, 2017

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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