95% of North American CIOs report remote work issues during pandemic

June 23, 2020

Employee password lockouts and inability to access on-premise applications were among the top challenges

CALGARY, Alberta—June 24, 2020—Nearly all CIO respondents—95%—reported that their IT organizations have been bogged down by inefficiencies since the COVID-19 pandemic accelerated a shift to a remote workforce, according to a new survey. Conducted by Hitachi ID Systems and Pulse, the online, cross-industry survey uncovered the biggest roadblocks IT teams have encountered while working from home.

Employee password lockouts were reported to be the top challenge, with 71% of respondents stating it has negatively impacted productivity. The second most common challenge, with 55% of responses, was employee inability to access on-premise applications to complete their work. Some 43% of respondents experienced issues with multi-factor authentication.

"COVID-19 led to an unprecedented remote work transformation with challenges in productivity and security at scale that had never been anticipated," says Kevin Nix, Chief Executive Officer, Hitachi ID Systems. "As top senior executives shore up their identity and access management (IAM) frameworks, companies like ours can quickly offer assessments and recommendations to aid with those efforts."

Most respondents—77%—claimed they will or have already reduced their IT budgets, but many are in agreement about where that limited budget will go. Some 74% are prioritizing initiatives that improve operational efficiency and 40% are maintaining their spend on IAM.

Meanwhile, organizations might stick with on-premise solutions even after experiencing issues with them during the pandemic lockdown. While more than half of respondents had issues with employees accessing on-premise applications, 52% also said that on-premise solutions were more agile during the crisis than SaaS or cloud-based solutions.

Had CIOs been given the opportunity to prepare their IT teams for the rapid shift to a work-from-home population, 67% would have added collaboration tools and 59% would have added security training to enable a smoother transition.

Hitachi ID and Gartner surveyed 100 North American C-suite executives at enterprise, mid-sized, and small companies in May 2020.

To learn more about Hitachi ID Systems, visit Hitachi ID's website, contact us, call 1.403.233.0740, or follow @Hitachi_ID on Twitter.


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About Hitachi ID Systems, Inc.

Hitachi ID delivers decades of experience and the industry's only single Identity, Privileged Access, Threat Detection and Password Management platform, the Hitachi ID Bravura Security Fabric. Building on more than twenty years of deep domain experience, Hitachi ID is positioned as an analyst-recognized leader, and is part of the global "One Hitachi" portfolio.

To learn more about Hitachi ID Systems, visit Hitachi ID's website, e-mail info@Hitachi-ID.com, call 1.403.233.0740, or follow @Hitachi_ID on Twitter.

For more information, please contact:

Carolyn Evans
Director, Marketing,
Hitachi ID Systems
(403) 389.3489