Blue Cross Blue Shield

Secure, Mobile, Integrated SaaS Password Management

The Challenge

Blue Cross Blue Shield of North Carolina (Blue Cross NC) needed a modern password management solution that would allow them to both improve end user experience and significantly reduce password-related support calls.

The Solution

After assessing its system needs and exploring its password management options, Blue Cross NC decided to upgrade to a SaaS implementation of Hitachi ID Bravura Pass.

The Outcome

With the addition of Hitachi ID Bravura Pass, Blue Cross NC has been able to significantly improve end user experience and cut password related calls to the support desk by almost 40%.

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"The Hitachi ID engineers were a true extension of our own team. Quick communication and flexibility was
essential to success and they delivered on both time and time again. Their willingness to meet with our team to answer and address questions made all the difference"

Phillip Boyd, IT Design Engineer, Blue Cross Blue Shield