American Museum of Natural History

Reduces IT Support Costs And Improves Security

The Challenge

For any business who processes credit card payments such as admission fees or retail purchases, it is mandated that they manage the security of credit card information by adhering to a set of guidelines set forth by the Payment Card Industry (PCI) Standards Council. The PCI Data Security Standard is much stricter than most. One of the major inconvenient password provisions is that passwords must be changed at least every ninety days, not once or twice a year like other organizations.

As AMNH proactively pursued a solution to enable PCI compliance and governance, it uncovered it naturally needed a reputable and flexible password management solution that would withstand any potential PCI audit.

Beyond ensuring PCI compliance, AMNH also needed to improve the digital experience and reduce security risks. It needed to reduce the volume of support calls the IT team managed, synchronize user changes between Microsoft Active and LDAP Directories, and enforce strong passwords to decrease IT support costs and strengthen overall security.

The Solution

Hitachi ID Bravura Pass was the solution of choice for AMNH. Bravura Pass provided an identity management solution with a wide range of functionality including support for both Microsoft Active Directory (MS AD) and OpenLDAP Directory. Bravura Pass enabled synchronization between MS AD and OpenLDAP Directory via a convenient web interface.

It provided transparent synchronization of change on Windows Desktop. The self-service password reset plus email prompts when it was time to change passwords not only improved user experience but also improved security strength.

With a sizable customer base, it was reassuring for AMNH that Hitachi ID had a proven reputation for a robust, reliable and in-depth knowledge in Password Management.

The Outcome

Bravura Pass is an integrated solution for managing credentials across multiple systems and applications. It simplifies the management of passwords, tokens, smart cards, security questions, certificates and biometrics. Bravura Pass lowers IT support cost and improves the security of login processes.

While reviewing pre- and post-deployment environments, AMNH found a notable reduction in incident costs, significant decrease in the number of orphaned accounts and a considerable decline in support call volume. For AMNH, Bravura Pass enabled the organization to manage payment processing that directly supports scientific and educational endeavors while complying with strict PCI standards today and in the future.

Hitachi ID at a Glance

Hitachi ID is the only industry leader delivering identity and privileged access management across a single platform to ease implementation as your IAM and PAM roadmaps evolve.

"Hitachi ID Bravura Pass met all our objectives and has ensured significant ROI"

— Samuel Tran, American Museum of Natural History